Installment Loan FAQ
The information below provides answers to some of the most frequently asked questions our Customer Care Specialists receive. If you cannot find the answer or information you are looking for, please don’t hesitate to contact us at 1.855.333.6570 or via email at email@example.com
Q: What do I need to qualify?
A: To qualify for a loan with Northcash, we require:
• You are at least 18 years of age
• You are a citizen of the United States of America
• You do NOT reside in Arkansas, California, Georgia, Maryland, Minnesota, Montana, New York, Pennsylvania, Virginia, and West Virginia
• You are not a member of the military
• You are not a spouse or dependent of a member of the military
• You have a source of regular income that meets our minimum monthly net income requirement
• You have a checking account that is ACH (Automatic Clearing House) accessible. If you are unsure if your bank account is ACH accessible please contact your financial institution.
Q: Can I get a loan from Northcash if I am a member of the military?
A: Military personnel and their dependents are NOT eligible for a Northcash loan.
Q: How do I know if this loan is a good fit for my situation?
A: This type of loan is NOT a good fit if:
• Your intention is to use your loan as a long term solution for your financial needs
• You plan to use your loan to consolidate other debts.
• You are not confident that you'll be able to repay your loan by the due date.
Q: How is a Northcash loan different from other types of loans?
A: Northcash loans, also referred to as personal loans, or installment loans, are a means for consumers to get quicker access to a relatively small amount of money at a time to help with short-term needs. The loan amount is generally less than a typical bank loan, between $300 and $1500, and there is a quicker approval process to receive your money. The entire process is handled online and over the phone.
Q: How much money can I borrow?
A: Loan amounts are determined by the information provided on your application and any available payment history. New customers may qualify for loans ranging from $400-$1,200, while returning customers may qualify for loans up to $1,500.
Q: What is my minimum loan term?
A: Terms vary from a minimum of 3 months to a maximum of 18 months, depending on your loan amount and your ability to make a specific payment amount each due date. You are able to make additional payments, as well as pay off your loan at any time without penalty by contacting Customer Care at least 3 business days prior to your next due date.
Q: What is the APR on the loan?
A: The annual percentage rate (APR) varies depending on the terms of your loan as well as your payment history. The maximum APR of any Northcash loan is 795% and it is important to note that these loans are not intended to be used as a long-term financial solution or to supplement limited income. These loans can offer emergency relief if you are short on money and need funds to cover an urgent expense until you receive your next pay check. For more information on finance fees and APR, please see our Rates
Q: What is the interest rate?
A: The typical APR is 720% and the maximum APR for our installment loans is 795%. This rate may vary depending on the term and payment frequency.
Q: How do I apply for a loan?
A: New customers must go to the Apply Now
page and fill out our online application. After you press submit you will be notified if your application has been conditionally approved within a few seconds. If you are a returning customer, you can log in to take advantage of our express application
Q: When will I know if I’ve been approved?
A: You will receive a notice indicating if you have been conditionally approved for a loan within seconds of submitting your application. If you do not receive this message, please contact Customer Care at 1-855-333-6570
Q: I have been conditionally approved, what now?
A: If your application was conditionally approved, call us at 1-855-333-6570
to verify the information provided in your application with one of our Customer Care Specialists.
To expedite the process please have the following ready prior to your call:
• Driver’s License/State ID
• Banking Information
• Income Information
• Access to the Internet
Q: Why do you need my bank account information?
A: Northcash requires your banking information in order to deposit your funds directly into your account as soon as the next business day through Automatic Clearing House (ACH).
Q: Does Northcash require a credit check?
A:Northcash does not check your credit through the three major credit reporting bureaus. Northcash may obtain a consumer report from an alternative credit reporting agency.
Q: Do I need to fax any documents?
A: In some cases, we need some additional information to process your loan application. If you are asked to send in copies of your most recent bank statements or other documents, you can fax them to us.
Q: When and how will I receive my loan?
A: After finalizing your loan, the funds are generally direct deposited into the bank account listed on your application by the next business day or sooner, depending on your banking requirements2
Q: Can I have more than one loan simultaneously?
A: Northcash only permits one active loan at a time. You are, however, eligible to borrow again following your repayment of your current loan. We also offer returning customers an express application which will save you time when applying for your next loan.
Q: When I pay off my Northcash loan, how soon can I borrow another?
A: You’ll be eligible for a new loan as soon as your last payment clears – which could take your bank up to five business days to confirm. Borrowing a second time, you’ll enjoy an even simpler loan process when you login as a returning customer.
Q: My spouse and I share a bank account, can we each take out a loan?
A: Each bank account, whether an individual or a joint account, is only able to have one active loan at a time.
Q: How do I cancel a loan request?
A: In certain circumstances you may be able to cancel your loan agreement with us without incurring costs or finance charges. To do so, please call us at 1-855-333-6570
, and provide us written notice of your wish to cancel your loan agreement by email at firstname.lastname@example.org
, or by fax at 1-888-454-2368.
This must be done either prior to disbursement, or by no later that 3PM MT (5PM ET) of the next business day immediately following the date on which your loan was deposited.
Your right to cancel your loan only applies in one of two situations:
1. The loan has not yet been funded, or
2. If the loan has been funded, the funds are returned to Northcash as explained in your loan agreement.
Q: When is my loan payment due?
A: All payments will be processed on the due dates as set out in the terms of your loan agreement. If the situation arises that funds will not be available in your account, please contact us three business days
prior to the due date at 1-855-333-6570
. A late fee of 10% of any payment not received within 5 calendar days of its due date will be processed; you may also be subject to additional fees.
Q: What happens if my due date falls on a holiday?
A: By default, our system will take your payment on the business day before a holiday. You may, however, request for it to be taken the day after a holiday by calling us at least 3 business days prior to your payment due date.
Q: How can I view my payment history, access my current balance or make changes to my account?
A: Our Customer Care Team is available at 1-855-333-6570
for any inquiries into your balance, payment history or to make changes to your account or loan. You can also Log In to your self-service
account at any time to view loan information.
In order to process changes to your next payment, we require at least 3 business day notice prior to your next due date.
Please note that Northcash is not able to process change requests online, however you are able to view your current loan agreement online.
Q: How do I update my Northcash account information?
A: Log In to our self-service
feature at any time of the day or night to view your loan information
Alternatively, our Customer Care Team can be reached at 1-855-333-6570
to update your account information, or you can email us to update non-confidential information at email@example.com
Q: What happens if I can’t remember my account login information?
A: If you're having difficulty recalling your login details after being conditionally approved for a loan, we set your login to be the last four digits of your Social Security Number (SSN) and the email address that you listed on your application. Click here
to view or sign your loan agreement, or to apply for a new loan here
Q: How do I repay my loan?
A: For your convenience, Northcash offers two methods of payment:
• Automatic withdrawal from your checking account using an Automatic Clearing House (ACH) direct debit system each due date.
Please be advised that if you don't have enough in your account to cover the full payment amount owed, you will be charged a $30 Refused Instrument Charge. If your payment is late, a late fee of 10% of any payment not received within 5 calendar days of its due date will be applied to your account.
• By mailing Money Order, Cashiers Check or Certified Check to the address listed below no later than 5 business days prior to your due date to ensure it is received on time.
North Star Finance, LLC d/b/a
PO Box 498
Hays, MT 59527
Please note: When mailing Money Order, Cashiers Check, or Certified Check you are responsible for ensuring that we receive your payment by your due date, so please ensure that you allow sufficient time for delivery of your payment. If your payment is late, 10% of any payment not received within 5 calendar days of its due date will be applied to your account.
Q: How do I contact Northcash?
A: Our Customer Care team is available Monday to Friday 6AM to 9PM MT (8AM to 11PM ET) and you can reach us at 1-855-333-6570
, by email at firstname.lastname@example.org
or through our Contact Us page
where you will find additional information.
Q: What if I have a complaint?
A: Here at Northcash, our mission is to provide relief in urgent situations, while providing our customers the kind of top level service you expect. If for some reason you are not completely satisfied your experience, please reach out to let us know how we can improve.
You can contact us by phone at 1-855-333-6570
, by email at email@example.com
or by mail at the address below:
North Star Finance, LLC d/b/a
PO Box 498
Hays, MT 59527